SEO resource

AI agent vs chatbot: what does your business actually need?

Understand when a business needs a simple chatbot and when it needs an AI agent that can use tools, update systems, and coordinate workflows.

• Chatbots answer questions; agents coordinate work
• Agents can retrieve context and call approved tools
• Chatbots are best for static FAQs; agents are better for scheduling, dispatch, CRM updates, and follow-up
• The safest deployments combine approved answers, retrieval, tools, and human escalation