Human-in-the-Loop AI
Human-in-the-loop AI keeps people involved at key review points before an automated system takes actions that are sensitive, high-risk, or hard to reverse.
Why it matters
It lets businesses gain automation speed while keeping human judgment over customer commitments, approvals, refunds, data changes, and escalations.
Examples
- Approve before sending a customer email
- Review before issuing a refund
- Escalate low-confidence classifications